Case study · E-commerce · Mexico

Preetail

Up to −40%

operating costs through automation

A custom RPA platform that automates pricing, inventory, orders, shipping labels, invoicing and customer messaging across Mercado Libre and other marketplaces.

Capability: Build

The story

Context: Preetail sells retail through online marketplaces such as Mercado Libre.
Challenge: Operations depended on repetitive tasks: updating prices and inventory, processing daily orders, answering common questions, rating customers, printing shipping labels, following up and tracking packages, managing accounts across platforms, invoicing and bulk-loading products and offers. Each one consumed hours of work.
Intervention: A custom automation (RPA) platform that runs those tasks and integrates Mercado Libre, tracking services and suppliers.
Engineering: A REST API backend any application can connect to, and a web application with around 700 automated tests that let it adapt quickly — and without errors — to changes in external platforms. Rolled out progressively over two and a half years.
Outcome: Up to 40% savings in operating costs through automation, and the capacity to grow order volume while keeping the same service quality.

“We recommend Ciancoders for their high-quality, professional work designing, building and maintaining software, based on a successful 6-year business relationship.”

Luis Perera · Preetail