Deployment isn’t the end.
It’s where accountability starts.
Software Care takes on the operation of the software your business already runs on: reliability, security, observability, cost and continuous evolution, with a team that answers for it.
From US$990/month · Defined response time for critical incidents
- What is Software Care?
- Ciancoders’ continuous operations service for software in production. It covers five capabilities — reliability, security, observability, cost governance and continuous improvement — in monthly plans, with an engineering team accountable for the system.
Five responsibilities someone has to own.
Reliability
Repeatable deployments, tested backups, a recovery plan and incident response.
Security
Dependency updates, secrets management, permission reviews and patching.
Observability
Logs, metrics and alerts that reach someone who can act — before a user reports it.
Cost governance
Periodic cloud and AI spend review: what you pay, why, and what can be optimized.
Continuous improvement
A living backlog of technical debt, small improvements and up-to-date documentation.
Three levels, depending on what your software carries.
US$990/month
Internal apps and products with moderate usage.
- Monitoring and alerts
- Verified backups
- Security updates
- Monthly report
US$2,490/month
Customer-facing products with daily operations.
- Everything in Essential
- Critical incidents: response within 4 business hours
- Continuous-improvement hours included
- Quarterly cost review
US$4,900/month
Business-critical systems.
- Everything in Growth
- Named lead engineer
- Semi-annual architecture and security review
- Joint technical roadmap
Critical incident: the system is unavailable or an essential business function is not operating. Coverage hours and the scope of included hours are defined in each plan’s agreement.
What no one looks after degrades quietly.
A system in production changes even if no one touches the code: certificates expire, dependency vulnerabilities appear, data grows, third-party APIs change and cloud costs creep up.
Software Care exists so an engineer sees those things before your users do — and so the system stays understandable and economically sustainable over time.
It works for software built by Ciancoders or by others: we start with a production readiness review and take over operations from there.
“We recommend Ciancoders for their high-quality, professional work designing, building and maintaining software, based on a successful 6-year business relationship.”
Questions about Operate
Can you operate software you didn’t build?+
Yes. We start with a Production Readiness Assessment to understand the system and its risks; that defines the plan and the first actions.
What counts as a critical incident?+
The system being unavailable, or an essential business function not operating. Response times apply to those cases and are defined in writing in each plan.
Does it include new feature development?+
Growth and Pro include continuous-improvement hours for small changes. Larger features are scoped as Build projects or through a dedicated pod.
Is there a minimum term?+
Monthly billing. You can cancel with 30 days’ notice; documentation and access are left in order for whoever continues.
Someone has to answer for your software in production.
It can be us.
Tell us what you're trying to solve. We'll help you decide whether to build, rescue, extend your team — or take a different path.
30 minutes · No commitment · English or Spanish