Our client is dedicated to retail sales on online platforms, such as Mercado Libre, and needed an App that would permit automation of the repetitive tasks of their business model, which were:
- • Prices update
- • Inventory update
- • Reimbursements
- • Daily processing of orders
- • Answers to client's Frequently Asked Questions (FAQ)
- • Client rating after purchase
- • Printing of delivery guides for daily orders
- • Tracking of client's order by automated messages
- • Tracking of packages in real-time
- • Sending invoices to customers after delivery of their products
- • Product management
- • Management for different accounts for each of the online platforms
- • New products massive upload from Excel to all platforms
- • Activation of massive sales in Mercado Libre
All these tasks involve many man hours to be carried out satisfactorily, so Preetail hired us to be able to solve their needs and with this we can increase their productivity, decrease their costs and reducing their worry about the increase in orders while keeping the same level of quality and customer service that characterizes them.
After assessing all the tasks to be performed, we defined a solution tailored for the client. It had to be a scalable solution, vertically and horizontally, which was reliable, robust, and easy to use. With this in mind we got down to work generating a backend with API Rest that could be connected to any type of application if necessary. A Web App was implemented that has to date around 700 unitary tests streamlining development and problem detection in the platform work each day for it has constant interconnection with third-party services, such as Mercado Libre, Aftership, and the company's vendors, among others. This means that any or all of them can make changes in their platform and we must adjust quickly and with no errors because this could mean delays, unsatisfied clients, and economic losses for the company.
STREAMLINED AND STEADY
To date, this solution has been implemented gradually in the last two and a half years. During this time, it underwent many updates, tackling a quick development under the constant changes of platforms to which it connects. The correct implementation of the App Core allows the development of new features in a code base of more than a million code lines, in the quickest and easiest way.
The platform has allowed our client to save lots of money thanks to automation of these tasks, letting him focus on innovation for the company. This is what is great about this solution, thanks to the benefits of the mechanization of processes in the platform. The platform permits an exponential growth of the business, and currently it performs all tasks described in the problem assessment daily.
With this experience, we can ensure that any company can optimize its traditional processes with man hour costs through algorithms tailored for the business, allowing the company to operate 24/7/365, reducing costs, increasing profits, and keeping up with business innovation in any economic activity.
WHAT ARE YOU WAITING FOR ADVICE
AND INVEST IN YOUR BUSINESS?
AND INVEST IN YOUR BUSINESS?