Este es un resumen de nuestra nueva política de privacidad que entrará en vigor el 20 de marzo de 2021. Cubre todos los sitios web de Ciancoders que se vinculan aquí, y todos los productos y servicios contenidos en esos sitios web. La política detallada sigue la misma estructura que este resumen y constituye el documento legal real.
Ciancoders nunca ha vendido su información a terceros con fines publicitarios, monetarios o para mostrarle anuncios y promociones de otras personas, y nunca lo haremos. Este ha sido nuestro enfoque y compromiso durante casi 6 años, y seguimos siendo los mismos. Esta política le explica qué información recopilamos de usted, qué hacemos con ella, quién puede acceder a ella y qué puede hacer usted al respecto.
Solo recopilamos la información que realmente necesitamos y que es importante para nosotros para brindarle servicios. Parte de eso es información que nos proporciona de manera proactiva mientras se comunica con nosotros mediante el correo electrónico, los formularios de contacto o los formularios de generación de oportunidades de venta y solicita adquirir nuestros servicios o comprar algo de nosotros. Almacenamos su nombre e información de contacto como teléfono, perfiles sociales, dirección, etc., y su propia información relacionada con el proyecto.
Cuando visita uno de nuestros sitios web o utiliza nuestro servicio, automáticamente registramos cierta información básica, como cómo llegó al sitio, dónde navegó dentro de él, su ubicación y qué funciones y configuraciones utiliza. Usamos esta información para mejorar nuestros sitios web y servicios y para impulsarle un mejor servicio mientras le brindamos nuestros servicios.
Usamos su información para proporcionar los servicios que ha solicitado, crear y mantener sus cuentas. También lo usamos para comunicarnos con usted sobre los servicios que está utilizando actualmente, sus solicitudes de atención al cliente, los nuevos servicios que le pueden gustar, las oportunidades para que nos brinde comentarios y actualizaciones de políticas. Analizamos la información que recopilamos para comprender las necesidades de los usuarios y mejorar nuestros sitios web y servicios.
Estamos obligados a tener una base legal para recopilar y procesar su información. En la mayoría de los casos, tenemos su consentimiento o necesitamos que la información brinde el servicio que nos solicitó. Cuando ese no sea el caso, debemos demostrar que tenemos otra base legal, como nuestros intereses comerciales legítimos.
You can decline certain kinds of information use either by not providing the information in the first place or by opting out later. You can also disable cookies to prevent your browser from giving us information, but if you do so, certain website features may not work properly.
We limit access to your personal information to our employees and vendors who have a legitimate need to use it.
The European Economic Area (EEA) provides certain rights to data subjects (including access, rectification, erasure, restriction of processing, data portability, and the right to object and to complain). Ciancoders undertakes to provide you the same rights no matter where you choose to live.
If you handle other people’s data using Ciancoders services, such as information about your customers or employees, you are entrusting that data to us for processing.
Being a service providers you may share your customers, employees, vendors data as a part of project development process. You own your service data. We protect it, limit access to it, and only process it according to your instructions. You may access it, share it through third-party integrations, and request that we export or delete it.
We hold the data as long as you choose to use Ciancoders services. After you terminate your contract, We may keep the data backup if you choose so for certain period of time, your data will be deleted from our development and backup server with your consent.
If you are in the European Economic Area and you believe that someone has entrusted your information to us for processing (for instance, your employee, your employer or a company whose services you use), you can request certain actions from us regarding your data. To exercise those data rights, please contact the person or company that entrusted the data to us and we will work with them on your request.
There are some limitations to the privacy we can promise you. We will disclose personal information if it’s necessary to comply with a legal obligation, prevent fraud, enforce an agreement, or protect our users’ safety. We do not currently honor Do Not Track signals from internet browsers; when a universal standard for processing them emerges, we will follow it.
Ciancoders has worried about customer and user privacy for almost 6 years, long before it become politically correct, fashionable, or legally binding to take such position. We ask / collect only the least amount of information necessary gathering only when we believe is essential for doing business, or for the specific transaction at hand. We let customers know the information we have on them and allow them to opt out for specific engagements. But, our biggest commitment is that we do not make a single dollar from advertising revenu-never have, never will, even if you just have submit a enquiry for project and does not opt to our services. We avoid the fundamental conflict of interest between gathering customer information and fueling advertising revenue, and the inevitable compromises in customer privacy that it brings.
This part deals with how Ciancoders collects and uses information about website visitors, potential customers, users of Ciancoders services, and others who contact us through forms or email addresses published on or linked to our websites.
This part deals with how Ciancoders handles data that you entrust to us when you use our products and services, or when you share any personal or confidential information with us while requesting customer support.
We collect information about you only if we need the information for some legitimate purpose. Ciancoders will have information about you only if (a) you have provided the information yourself, (b) Ciancoders has automatically collected the information, or (c) Ciancoders has obtained the information from a third party. Below we describe the various scenarios that fall under each of those three categories and the information collected in each one.
In addition to the purposes mentioned above, we may use your information for the following purposes:
Legal processing bases applicable to CIancoders: If you are an individual from the European Economic Area (EEA), our legal basis for information collection and use depends on the personal information concerned and the context in which we collect it. Most of our information collection and processing activities are typically based on (i) contractual necessity, (ii) one or more legitimate interests of Ciancoders or a third party that are not overridden by your data protection interests, or (iii) your consent. Sometimes, we may be legally required to collect your information, or may need your personal information to protect your vital interests or those of another person.
Withdrawal of consent : Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.
Legitimate interests notice : Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain to you what those legitimate interests are at the time that we collect your information.
Opt out of non-essential electronic communications : You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in all such messages. However, you will continue to receive notices and essential transactional emails, related to services you acquired for.
Disable cookies : You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.
Third-party service providers : We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage, such as marketing and advertising partners, event organizers, web analytics providers and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.
Other cases : Other scenarios in which we may share the same information covered under Parts I and II are described in Part III.
If you are in the European Economic Area (EEA), you have the following rights with respect to information that Ciancoders holds about you. Ciancoders undertakes to provide you the same rights no matter where you choose to live.
Right to access : You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information source, purpose and period of processing, and the persons to whom the information is shared.
Right to rectification : You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you.
Right to erasure : You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.
Right to restriction of processing : You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Right to object : You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.
Right to complain : You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.
Information provided in connection with services : You may entrust information that you or your organization (“you”) control, to Ciancoders in connection with use of our services or for requesting technical support for our services. This includes information regarding your customers and your employees (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as a customer to whom you provide services (if you are a processor). The data may either be stored on our servers when you use our services, or transferred or shared to us as part of a request for technical support or other services.
(All the information entrusted to Ciancoders is collectively termed “service data”)
We recognize that you own your service data. We provide you complete control of your service data by providing you the ability to (i) access your service data, (ii) share your service data through supported third-party integrations, and (iii) request export or deletion of your service data.
We process your service data when you provide us instructions through the various phases of our services or project development.
Ciancoders and third party sub-processors : In order to provide services and technical support during the development, the contracting entity for which you want to acquired third-party services.
Employees and independent vendors : We may provide access to your service data to our employees and individuals who are independent contractors of the Ciancoders entities involved in providing the services (collectively our “employees”) so that they can (i) identify, analyze and resolve errors, (ii) manually verify emails reported as spam to improve spam detection, We ensure that access by our employees to your service data is restricted to specific individuals, and is logged and audited. Our employees will also have access to data that you knowingly share with us for project development, technical support or to import data for testing purpose for project development needs. We communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards within the Ciancoders company.
Third-party integrations you have enabled : If you choose to enable any third-party integrations with your project, you may be allowing the third party to access your service information and personal information about you. We encourage you to review the privacy practices of the third-party services and products before you enable integrations with them.
Other cases : Other scenarios in which we may share information that are common to information covered under Parts I and II are described in Part III.
We hold the data in your account as long as you choose to use Ciancoders Services. Once you terminate your contract with Ciancoders or Project is completed and delivered, your data, code, database will be stored for backup and repository purpose only in secured environment. Your personal and service data information being a client will be stored within our ERP or CRM for future reference and accounting purpose.
If you are from the European Economic Area and you believe that we store, use or process your information on behalf of one of our customers, please contact the customer support if you would like to access, rectify, erase, restrict or object to processing, or export your personal data. We will extend our support to our customer in responding to your request within a reasonable timeframe.
Our services are not directed to individuals under 16. Ciancoders does not knowingly collect personal information from children who are under 16 years of age. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 16 years has provided personal information to us, please contacto us with the details, and we will take the necessary steps to delete the information we hold about that child.
We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorized access, use, modification, disclosure or destruction of the information you entrust to us.
We share your personal information and service data within Ciancoders. By accessing or using our products and services or otherwise providing personal information or service data to us, you consent to the processing, transfer, and storage of your personal information or Service Data within the United States of America, the European Economic Area (EEA) and other countries where Ciancoders makes business. Such transfer is subject to a group company agreement that is based on EU Commission’s Model Contractual Clauses.
Some internet browsers have enabled ‘Do Not Track’ (DNT) features, which send out a signal (called the DNT signal) to the websites that you visit indicating that you don’t wish to be tracked. Currently, there is no standard that governs what websites can or should do when they receive these signals. For now, we do not take action in response to these signals.
We offer publicly accessible blogs on our websites. Please be aware that any information you provide on these blogs may be used to contact you with unsolicited messages. We urge you to be cautious in disclosing personal information in our blogs and forums. Ciancoders is not responsible for the personal information you elect to disclose publicly. Your posts and certain profile information may remain even after you terminate your account with Ciancoders. To request the removal of your information from our blogs, you can contact us.
Our websites and blog include social media widgets such as Facebook “like” buttons and Twitter “tweet” buttons that let you share articles and other information. These widgets may collect information such as your IP address and the pages you navigate in the website, and may set a cookie to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies providing them.
We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements.
We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.
We do not intend to sell our business. However, in the unlikely event that we sell our business or get acquired or merged, we will ensure that the acquiring entity is legally bound to honor our commitments to you. We will notify you via email or through a prominent notice on our website of any change in ownership or in the uses of your personal information and service data. We will also notify you about any choices you may have regarding your personal information and service data.
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
The terms and conditions and transactions contemplated hereby shall be governed by and construed and interpreted in accordance with Guatemala, without regard to the choice-of-law principles thereof. The United Nations Convention on the Contracts for the international Sale of Goods shall not apply to any agreement done with Ciancoders or its subsidiary or parent company/companies. Any action seeking legal or equitable relief arising out of or relating to these Terms or the Manual will be brought only in the courts of Guatemala.
Ciancoders believes in helping its customers as much as possible, and has therefore a considerate cancellation policy. We, as a merchant, provide a service that comes in the form of services. As such, our offering is not a tangible product that can be returned for a refund. It can be used immediately upon receipt; there is no product to return.
All cancellation requests must be submitted to Sales Office (SO) of Ciancoders. You may submit your cancellation requests by e-mail. Your request will not be considered valid unless and until you receive confirmation from our Sales Office.
Estamos en el negocio de servicios y no tenemos un artículo tangible para entregar. Por lo tanto, no hay posibilidad de que se pierda o se extravíe ningún artículo. Nuestros entregables están en forma de archivo de diseño, código de software y aplicación compilada. Estos entregables se le entregan en forma de archivos electrónicos utilizando nuestra herramienta de colaboración o correo electrónico. A partir de entonces, debe guardar una copia de los archivos electrónicos entregados en su servidor o en cualquier medio de almacenamiento. Hasta 30 días a partir de la fecha de entrega, Ciancoders puede volver a enviarle los archivos electrónicos; a partir de entonces, Ciancoders no debe la responsabilidad.
This service is focused on any business or enterprise, even if it’s still in a growth stage or if it’s a new product. Our technologies will be tailored to the size of your organization.